Bucks County's 911 dispatch system impacted by 'cybersecurity incident'
IVYLAND, Pa. - Officials in Bucks County say they are investigating a "cybersecurity incident" that has impacted their primary emergency dispatch system.
Bucks County's Emergency Management Agency said phone and radio systems remain operational, and all emergency calls are being received without delay.
Unwilling to provide an official to speak on camera, in a post on the County website Tuesday afternoon, it’s Emergency Services Director writes:
"…If you call us for an emergency response, our dispatchers will get you the help you need…"
The county is trying to calm residents’ concerns after the news broke last night in a post on X, formerly known as Twitter, by Fox 29’s Steve Keeley.
The Computer-Aided Dispatch (CAD) system has been offline since Sunday, a spokesperson said, and there is currently no timetable for it to return.
FOX 29's Jeff Cole reports that some local police officers and dispatchers have been using pen and paper during the outage.
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Officials added that all automated resources powered by the CAD system will be unavailable during the outage.
Bucks County is in contact with state and federal agencies to help investigate the incident and determine its reach.
First responders are being asked to use radio communication for essential transmissions only, the county said.